Real-time repair status updates and approval automation
Your service advisor takes 8 to 12 calls per day asking where the car is. Each call is 3 to 5 minutes of lost floor time doing nothing but giving status updates.
A tech finds additional work. The advisor has to call the customer, wait for approval, deal with voicemail. Half the time the car just sits.
Your customer database has hundreds of people due for oil changes, rotations, and inspections. They have not been reminded. They are not lost.
Every stage of the repair process triggers an automatic text. Check-in, diagnosis, additional work found with one-tap approval, ready for pickup. Zero calls needed.
Additional work gets sent as a detailed message with the issue, cost, and a simple approve or decline. Most customers respond in under 5 minutes.
Every 90 days, the system scans your service history and sends personalized maintenance reminders to customers due for their next visit.